Shipping Policy

Last Updated: August 27, 2026

This Shipping Policy explains how Danfoss IXA A/S processes and delivers orders placed through our online store.

Please review this policy before placing an order.

1. Shipping Destinations

We currently ship to the following countries:

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Bulgaria

• Greece

• Romania

• Austria

• Italy

• Croatia

• Estonia

• Lithuania

• Latvia

• Germany

Shipping availability may depend on the product, delivery address, carrier availability, and applicable local regulations.

If we are unable to deliver an order to your location, we will contact you using the information provided with your order.

2. Shipping Fees

We offer free standard shipping on eligible orders.

Any shipping charges that apply to your order will be clearly displayed at checkout before you complete your purchase.

Product prices include applicable taxes where required by law.

For international shipments, customs duties, import taxes, or other government charges may apply depending on the destination and applicable regulations. Where such charges are not included at checkout, they may be payable by the customer.

3. Order Processing

Orders are normally processed within:

3–5 business days

Business days are Monday through Friday, excluding weekends and Danish public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may occasionally take longer during public holidays, high-volume periods, or circumstances outside our reasonable control.

4. Estimated Delivery Time

After processing, the estimated shipping time is:

5–8 business days

The estimated total time from placing your order to delivery is approximately:

8–13 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.

5. Shipping Carriers

Depending on the destination and order, we may use professional shipping and logistics providers, including:

• UPS

• FedEx

• Other suitable local or international carriers

The carrier used for your order may depend on your delivery location, package size, product type, and carrier availability.

6. Order Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched.

Tracking information normally becomes active within 24 hours, but in some cases it may take up to 72 hours for the carrier's system to display updated information.

If your tracking information does not update for an extended period, please contact us for assistance.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Carrier disruptions

• Customs inspections

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect delivery information

• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking its status.

8. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify your:

• Full name

• Street address

• Postal code

• City

• Country

• Contact details

If you discover an error in your shipping information, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment. However, we cannot guarantee that changes can be made once an order has entered the shipping process.

9. Order Changes and Cancellations

If your order has not yet been shipped, please contact us as soon as possible if you wish to request a cancellation or change.

We will make reasonable efforts to accommodate your request.

Once an order has been shipped, it may no longer be possible to cancel or modify the shipment. After receiving the order, you may exercise any applicable return or withdrawal rights in accordance with our Return and Refund Policy and applicable consumer law.

10. Customs and Import Charges

International orders may be subject to customs procedures in the destination country.

Depending on applicable laws and the destination, customs duties, import VAT, clearance fees, or similar charges may apply.

Any charges not collected during checkout may be payable by the recipient where permitted by applicable law.

Customs processing may also affect delivery times.

11. Lost, Damaged, or Missing Orders

If your package arrives damaged, is lost in transit, or is marked as delivered but cannot be located, please contact us as soon as possible.

Please provide your:

• Order number

• Tracking number, if available

• Description of the issue

• Photos of damaged products or packaging, where applicable

We will review the issue and, where necessary, cooperate with the shipping carrier to investigate.

Your statutory consumer rights remain unaffected.

12. Undeliverable or Returned Packages

Packages may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the shipment, or other delivery issues.

If this occurs, please contact us.

Any refund, reshipment, or applicable costs will be handled according to the circumstances, our Return and Refund Policy, and applicable consumer protection laws.

13. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Company Name: Danfoss IXA A/S
CVR Number: 32091067
Registered Address: C/O Danfoss A/S, Hauser Plads 1
Postal Code: 1127
City: København K
Country: Denmark
Registration Date: September 1, 2023
Email: GemmaJones525@gmail.com
Phone: +45 29 54 76 31