Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Danfoss IXA A/S ("we", "us", or "our") collects, uses, stores, and shares your personal information when you visit our website, purchase our products, contact us, or otherwise use our services (collectively, the "Services").

Our online store is powered by Shopify. By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Contact information: name, email address, phone number, billing address, and shipping address.

• Order information: products purchased, order details, returns, refunds, and transaction history.

• Payment information: payment method, payment status, and other information necessary to process your transaction. Payment information may be processed directly by our payment providers.

• Account information: login details, preferences, and account settings where applicable.

• Customer service information: information you provide when contacting us regarding an order, return, product, or other inquiry.

• Device and usage information: IP address, browser type, device information, pages viewed, and information about how you interact with our website.

• Marketing information: your communication preferences and information relating to marketing interactions where applicable.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or provide information through our website.

• Automatically through cookies and similar technologies when you use our website.

• From Shopify, payment processors, delivery providers, analytics providers, and other service providers that assist us in operating our store.

• From third parties where permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders.

• Process payments, refunds, returns, and exchanges.

• Arrange delivery and provide order tracking.

• Communicate with you about your orders or inquiries.

• Provide customer service.

• Maintain and improve our website and Services.

• Detect and prevent fraud, abuse, and security incidents.

• Comply with applicable legal and regulatory requirements.

• Send marketing communications where permitted by law and according to your communication preferences.

We process personal information only where we have an appropriate legal basis under applicable law, including where processing is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our Services, and support advertising or marketing activities where permitted.

You may be able to manage cookies through your browser settings and, where available, through the cookie preference tools provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

5. Shopify

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

Shopify may collect and process information relating to your use of our store in order to provide and improve its services.

Shopify's processing of personal information is also governed by its own applicable privacy policies.

6. How We Share Personal Information

We may share personal information only where reasonably necessary to operate our business or comply with legal obligations.

This may include sharing information with:

• Shopify and other technology providers.

• Payment processors.

• Shipping and logistics providers.

• Customer support providers.

• Analytics and marketing service providers.

• Professional advisers where necessary.

• Government authorities or other parties where required by law.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or similar legitimate business transaction.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as our contractual relationship with you, accounting and tax requirements, legal obligations, dispute resolution, fraud prevention, and enforcement of our agreements.

When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Request restriction of certain processing.

• Object to certain processing.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Lodge a complaint with an appropriate data protection authority.

To exercise your privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

Where permitted by law, we may send you promotional communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages concerning your orders, account, returns, refunds, or other necessary matters.

11. Children's Privacy

Our Services are not intended for children under the applicable legal age, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

12. International Data Transfers

Our service providers may process or store personal information in countries outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA), we will rely on appropriate safeguards or other lawful transfer mechanisms as required by applicable data protection laws.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page and provide additional notice where required by law.

15. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Company: Danfoss IXA A/S
CVR Number: 32091067
Registered Address: C/O Danfoss A/S, Hauser Plads 1
Postal Code: 1127
City: København K
Country: Denmark
Email: GemmaJones525@gmail.com
Phone: +45 29 54 76 31

For the purposes of applicable data protection laws, Danfoss IXA A/S is the data controller responsible for the personal information processed through our store.

If you are located in the EEA, you also have the right to lodge a complaint with the competent data protection supervisory authority.